We believe everyone deserves to be treated with respect, privacy, and fairness. It’s such a simple concept, yet we can all be guilty of overlooking its inherent value.
The purpose of our ‘Golden Rule’ Guarantee is to ensure a delightful office experience and positive hearing outcome for you.
You will never feel rushed and you’ll never experience high-pressure sales tactics in our office.
And, you’re always in control because you have the power and the right to return our products for a full refund if you are unhappy with them (within our 45 day money-back guarantee).
Here’s How Our 45 Day ‘Golden Rule’ Money-Back Guarantee Works:
If you’re not happy with your hearing aids from Simple Hearing Solutions, just bring them back for a no-hassle refund.
If any time in the 45 days, if you don’t feel you are getting the necessary, essential benefit from your hearing aids and our after care services, just pack them up… bring them back… and we’ll give you all your money back.
This means you get ALL of your money back – the entire amount you paid.
What You Can Expect for Service:
A comprehensive, accurate hearing evaluation and lifestyle audit
We’ll need to evaluate your hearing ability and discuss your lifestyle and communication goals. In order to make our best recommendation for you, it’s important to know as much about your hearing and your hearing needs as possible.
A recommendation of only what needs recommending
Because we evaluate all your hearing and communication needs, we will recommend hearing aids that are unique to you and designed to meet your specific needs (if we feel you will benefit from them).
A clear explanation of your expected outcome
You will be given a clear, non-hurried explanation of your current hearing ability. No high-pressure sales and technical talk.
You’ll see and hear the benefits
We will verify that the hearing instruments and any accessories that go with them are working and provide the benefit that you need.
Verification may be done through several clinically accepted tools such as Real Ear Measurement, Speech Mapping or Sound Field Verification.
Treatment is more than just an office visit
We’ll work with you to create a long-term treatment plan, defining follow-up appointments, regular ongoing evaluations and any additional care that you may need to make sure you stay satisfied with your hearing in the years to come.
You’ll receive quarterly reminders from us in the mail for servicing and updates. This makes your life easier because you don’t have to do anything… Just come in and let us make sure your ears are fine and your hearing aids are in good tune.
We commit to you for a lifetime
All hearing aids we fit receive free cleanings and maintenance for their lifetime. As for your hearing: it will be tested every year and mail out reminders will be sent to you automatically.
Did you buy hearing aids somewhere else …but not happy with your results?
No problem. We can help.
Just bring them in and let us fix them or fine-tune them. You’ll pay a small fee – but ONLY if you’re happy.
Please Note: Unfortunately, Costco, Beltone, and Miracle Ear hearing aids cannot be included in this re-programming service because these companies “lock out” hearing professionals from accessing their software. All other brand name hearing aids are welcome.